Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Tabs, History and Bookmarks on Android not syncing

  • 3 replies
  • 1 has this problem
  • 16 views
  • Last reply by Paul

scribs
scribs
more options

The tabs, history, and bookmarks are not syncing on my Android device. Whenever I try to sync my tabs, it just says "Syncing..." but nothing happens. It also asks me to enable tab syncing but I can't enable it because it's greyed out. When I try to send tabs from my Android to my PC, it says offline even though I have a strong internet connection. When I check my connected devices on my PC, it recognizes that my Android is signed in. It just won't sync.

Things that I've tried: - Signing out then signing in again on the device - Uninstalling then reinstalling firefox on my Android - Switching from mobile data to wifi

None of these have worked. This is a firefox feature that I've been using for a while and I rely on it quite a lot so it would be great if someone could help me with this. Thanks!

The tabs, history, and bookmarks are not syncing on my Android device. Whenever I try to sync my tabs, it just says "Syncing..." but nothing happens. It also asks me to enable tab syncing but I can't enable it because it's greyed out. When I try to send tabs from my Android to my PC, it says offline even though I have a strong internet connection. When I check my connected devices on my PC, it recognizes that my Android is signed in. It just won't sync. Things that I've tried: - Signing out then signing in again on the device - Uninstalling then reinstalling firefox on my Android - Switching from mobile data to wifi None of these have worked. This is a firefox feature that I've been using for a while and I rely on it quite a lot so it would be great if someone could help me with this. Thanks!
Attached screenshots

All Replies (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

If you go to https://accounts.firefox.com/signin and sign into your account, under Connected Services, do you see both copies of Firefox listed?

scribs
scribs Question owner
more options

Hi. thank you for the reply. I don't know how, but I was able to sync my stuff again earlier today. But yes, when I wasn't able to sync it, I can still see my phone under connected services, so firefox knows i'm signed in.

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Ok. Just to confirm - it is all okay now?