This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

videos on YouTube do not play

  • 13 replies
  • 1 has this problem
  • 8 views
  • Last reply by jonzn4SUSE

more options

After updating the browser, videos on YouTube do not play. Video pages load, timecodes are visible, comments are loaded, but videos itself do not play. Everything works correctly in other browsers. Temporary files and cache were cleared - that didn't help

After updating the browser, videos on YouTube do not play. Video pages load, timecodes are visible, comments are loaded, but videos itself do not play. Everything works correctly in other browsers. Temporary files and cache were cleared - that didn't help

All Replies (13)

more options
more options
more options

Your links are not working.

more options

https://photos.app.goo.gl/RodCQ17aRtHfUFut5 https://photos.app.goo.gl/N9tnn7XzMmbvCQRV6

sorry, I can't upload images directly via form at mozilla_org - images aren't uploading

more options
more options

I had switched off all components of Dr.Web, I had launched safe mode (Shift+double click), the playback didn't started. The problem appeared after updating the version of Mozilla (three versions before - not the current 96, but 58.**) Until that moment, there were no conflicts between the browser and the antivirus program.

more options

Dr. Web... sounds funny, but with Dr. Web off did it work?

more options

No, it didn't. In truth, DrWeb is not completely disabled - I need to completely delete and clean the registry in order to completely stop it. But if the problem is in the antivirus program, then I will have to switch to another browser. This is a corporate program and without it we cannot work on the network.

more options

At home or at work? Are you on VPN?

more options

This is laptop. I use it both at office and at home. Without VPN

more options

Did you ever try Windows in Safe Mode?

more options

with Win7 yes, but not with 10

more options

Off you go then...