This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Secure Connection Failed

  • 5 replies
  • 3 have this problem
  • 11 views
  • Last reply by cor-el

Juan
Juan
more options

Greetings, Firefox community.

So a couple of months ago my Firefox browser (in a 2017 Macbook Air running MacOS Monterey 12.1) began having problems connecting specifically with Google websites (address bar search engine, Drive, Calendar, Gmail, YouTube, etc.).

Some days, my first search will go through, but then, with all posterior attempts, all I get is the "SSL_ERROR_HANDSHAKE_UNEXPECTED_ALERT" error code.

I have tried logging off my Firefox account, reinstalling the browser, resetting all settings ("Refresh Firefox" button), cleared startup caché, and clearing all caché and data from these websites, but I keep getting the code and can't get through to the website.

The websites work normally in Safari.

I'd really appreciate your help, as it is very frustrating to have to use another browser only for Google searches, YouTube and GMail (Firefox continues being my favorite browser).

Greetings, Firefox community. So a couple of months ago my Firefox browser (in a 2017 Macbook Air running MacOS Monterey 12.1) began having problems connecting specifically with Google websites (address bar search engine, Drive, Calendar, Gmail, YouTube, etc.). Some days, my first search will go through, but then, with all posterior attempts, all I get is the "SSL_ERROR_HANDSHAKE_UNEXPECTED_ALERT" error code. I have tried logging off my Firefox account, reinstalling the browser, resetting all settings ("Refresh Firefox" button), cleared startup caché, and clearing all caché and data from these websites, but I keep getting the code and can't get through to the website. The websites work normally in Safari. I'd really appreciate your help, as it is very frustrating to have to use another browser only for Google searches, YouTube and GMail (Firefox continues being my favorite browser).
Attached screenshots

All Replies (5)

Greymagic27
Greymagic27
more options

I've been having this issue as well. Infact, I just made a thread about it: https://support.mozilla.org/en-US/questions/1366148

I'm really wondering what causes this and I hope we both manage to find a solution :P

GM

Juan
Juan Question owner
more options

It's a different error code, isn't it?

Greymagic27 said
I've been having this issue as well. Infact, I just made a thread about it: https://support.mozilla.org/en-US/questions/1366148 I'm really wondering what causes this and I hope we both manage to find a solution :P GM

Modified by Juan

FredMcD
FredMcD
more options

https://www.bing.com/search?q=SSL_ERROR_HANDSHAKE_UNEXPECTED_ALERT


There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect

https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors

What do the security warning codes mean

Juan
Juan Question owner
more options

Thanks, but I don't think I'm using any of these, or similar software. This is not it.

FredMcD said
https://www.bing.com/search?q=SSL_ERROR_HANDSHAKE_UNEXPECTED_ALERT There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own. https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors What do the security warning codes mean
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check the connection settings.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":