browser detected as a bot
hi mozilla community !
i'm not sure about posting in the right place but i'll try to be as clever as possible. i met problems with connecting to websites, typically https://www.inmac-wstore.com/. every browser (edge, chrome) on my computer works with it but not firefox. With him, i obtain a blocking message : You have been blocked Why this blocking? Something about the behaviour of the browser has caught our attention.
There are various possible explanations for this:
you are browsing and clicking at a speed much faster than expected of a human being something is preventing Javascript from working on your computer there is a robot on the same network (IP XX.XX.XX.XX) as you
Having problems accessing the site? Contact support
ID: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXX
of course i don't click twice every nanosecond, javascript is enabled and running (moreover when i disable it i have a blank page with "plz enable javascript" message from captcha") and there is no robot on my network. I tried from my office, my home, my 4G share... same result: chrome/edge can access but not firefox.
I disabled enhanced tracking for this site : no result i've tried different hack like network.http.sendRefererHeader (0-2-1) : no result
when i look at console something seems to be strange : ct-captcha-delivery.com has 304 response in the network panel as you can see in the screenshot linked.
i've uninstalled, cleaned firefox, made a full malware scan with no malware detected.
i thinks it's mainly due to how my firefox deal with this recaptcha but i don't know how to troubleshoot more.
Can you help me ?
OS: windows 11 Browser: Firefox x64 9.0.3
All Replies (4)
after searching a little bit more ot seems captcha is not showing on the error page provided by https://geo.captcha-delivery.com/captcha/?initialCid=XXXXXXX as you can see in 2nd screenshot.
Server not found
Firefox can’t find the server at www.ct-captcha-delivery.com.
Make sure you are not blocking content.
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/
https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
i've verified and i don't block any content. i've tested https://www.google.com/recaptcha/api2/demo and it works
unfortunately after testing in troubleshoot mode and having cleared cookies and cache it's still the same result.
a team mate with same version installed next to me is working fine. i really don't see where does the issue come from.
You may have to contact their support.
Delete browsing, search and download history on Firefox {web link}
Remove a single website from your history {web link}
Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings And Passwords.