This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Last Update 31/01/22

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

more options

Since midday on 31/01/2022 I have been able to open the survey windows on onepoll which I frequently answer. The survey pops up and the address is there but the survey only loads to message " waiting for google font" then no text downloads -just left with a blank screen. Please fix! Surveys provide my spending money!!

Since midday on 31/01/2022 I have been able to open the survey windows on onepoll which I frequently answer. The survey pops up and the address is there but the survey only loads to message " waiting for google font" then no text downloads -just left with a blank screen. Please fix! Surveys provide my spending money!!

All Replies (2)

more options

[v56+] Type about:preferences#general<enter> in the address box. Under fonts and colors, press the Advanced button. Scroll to the bottom, turn on Allow Web Sites To Choose Their Own.

Make sure you haven't enabled a High Contrast theme in the OS settings.

  • We have seen reports that this can be caused by a problem with fonts like Roboto or Helvetica that

you have installed locally and that might be corrupted or are missing some variants. Also, make sure you allow pages to choose their own fonts and that you do not block remote (downloadable) fonts.

  • If you use uBlock Origin make sure not to "block remote fonts".
more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.