This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Locked out of my Add-on Developer Account

  • 6 replies
  • 1 has this problem
  • 5 views
  • Last reply by Amelia

Luke
Luke
more options

Hi, I'm locked out of my Firefox Dev Account. I have an active extension and need to make changes. From what I found, if I lost the Authenticator App (new phone), and the recovery codes (can't find them) I'm locked out forever? This is not acceptable :( - I can verify the ownership of the email and domain connected to that account. Please help! Thanks!

Hi, I'm locked out of my Firefox Dev Account. I have an active extension and need to make changes. From what I found, if I lost the Authenticator App (new phone), and the recovery codes (can't find them) I'm locked out forever? This is not acceptable :( - I can verify the ownership of the email and domain connected to that account. Please help! Thanks!

All Replies (6)

TyDraniu
TyDraniu
  • Top 25 Contributor
more options

Can you log in to https://accounts.firefox.com ?

Luke
Luke Question owner
more options

I can not, this is the exact problem. :/

Amelia
Amelia
more options

Hello,

I have called for an admin to come and help. I am not aware how long this will take.

Luke
Luke Question owner
more options

Hi @Amelia, how can we proceed for this? This is getting a real problem. We cannot make any updates. What if we have a security issue? Thank you for any help.

Amelia
Amelia
more options

Hi,

I am unsure. As far as I can see, the post that I had used attn:admin for was deleted.

I was following [Attn Admin] How the community can reach an Admin and when you might want to

Amelia
Amelia
more options

Also, look at What if I'm locked out of Two-Step Authentication?