This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Suddenly "message filters" panel freezes

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by sfhowes

more options

Opened message filters. Always worked adding new filters for new contacts,

After clicking on message filters in drop down "Tools" Message filter panel opens but Suddenly when clicking on "message filters" panel nothing happens, completely froze up or locked up.

To enter new filter must restart in Trouble Shoot mode

any suggests for fix?

Opened message filters. Always worked adding new filters for new contacts, After clicking on message filters in drop down "Tools" Message filter panel opens but Suddenly when clicking on "message filters" panel nothing happens, completely froze up or locked up. To enter new filter must restart in Trouble Shoot mode any suggests for fix?

All Replies (1)

more options

If it works in safe/troubleshoot mode, you either have an incompatible add-on or theme, a broken layout, or incorrect hardware acceleration setting. Those are the most likely causes.

Note that if your filter has a long list of From rules, it's often easier to add contacts to an address book, then make the rule From + is in my address book + <select the address book with the contacts>. New contacts can be added to that address book by clicking the star in a message, twice.