Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

e-mail sign-in

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

Janice Hunter
Janice Hunter
more options

Now I have to put in my user id each time that I want to open my e-mail. Att said that you were probably having trouble with your browser. Are you have problems or do I need to call ATT back?

Now I have to put in my user id each time that I want to open my e-mail. Att said that you were probably having trouble with your browser. Are you have problems or do I need to call ATT back?

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi Janice, there are a few different ways that Firefox could remember your user name and enter it for you:

(1) Saved Login

Firefox's built-in password manager can fill many login forms. Do you use this feature? More info: Password Manager - Remember, delete and edit logins and passwords in Firefox.

(2) Form History

Usually you have to start typing a character or two before form history suggestions appear in a little drop-down below the field and you can select them there.

(3) Cookies

When you request your email web page, Firefox sends any cookies the site set on your last visit so the site can customize your experience. That may include the site showing you the login page with your user name filled in, or if you didn't sign out of your email after your last visit, resuming your existing session.

There are several ways that you can set Firefox to erase your cookies. Add-ons also may remove cookies. If you think this might be the situation, could you let us know:

(A) If you sign out of email, then immediately open a new tab and try to sign in, is the user name present at that point, or already missing?

If the username is present in (A), maybe it disappears when you close Firefox? Then we would suggest checking some settings related to what Firefox does when it closes.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Detail like websites remembering you and log you in automatically is stored in cookies, so make sure you aren't clearing important cookies.

You can use these steps to make a website recognize and remember you.

  • create a cookie allow exception with the proper protocol (https:// or http://) to make a website remember you

You can check that you aren't clearing important cookies.

  • using "Delete cookies and site data when Firefox is closed" keeps cookies with an allow exception
  • using "Clear history when Firefox closes" to clear cookies clears all cookies including cookies with an allow exception you may want to keep
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data
  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Exceptions"