Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mozilla thunderbird for earthlink passwords troubles!

  • 8 replies
  • 1 has this problem
  • 4 views
  • Last reply by oivie

oivie
oivie
more options

Hello, earthlink asked me to change my password today and now...I keep getting this message: Mozilla thunderbird for earthlink…Sending of password for user orvkat@teleport.com did not succeed. Mail server pop.earthlink.net

I did change the password in password manager and it's correct (I can login to my earth account on-line fine)! I've check incoming and outgoing servers...it's all good I didn't change a thing and was working until I changed my account password for earthlink. Also, rebooted the PC still a no go... ;-) Please help...

Best regards,

Robert Ivie

Hello, earthlink asked me to change my password today and now...I keep getting this message: Mozilla thunderbird for earthlink…Sending of password for user orvkat@teleport.com did not succeed. Mail server pop.earthlink.net I did change the password in password manager and it's correct (I can login to my earth account on-line fine)! I've check incoming and outgoing servers...it's all good I didn't change a thing and was working until I changed my account password for earthlink. Also, rebooted the PC still a no go... ;-) Please help... Best regards, Robert Ivie

Chosen solution

OK..I found the problem...my new password was too long, 13 character...the max is 12! Added new (shorter password) and all is back! Thanks for the help!

Read this answer in context 👍 0

All Replies (8)

oivie
oivie Question owner
more options

See Images please...

Stans
Stans
more options

Delete those entries and provide the new password when prompted.

oivie
oivie Question owner
more options

Deleting the entries and providing new passwords did not solve the problem...

Still get the message below!

david
david
  • Top 10 Contributor
more options

Just looking at this issue. You have a different number of mailboxes and smtp setups. I suggest carefully reviewing them to see if TB is getting confused. Is each email address set up with its own account definition of incoming server and smtp server? I've seen it is easy to get them slightly off. This may not be the issue, but I do suggest reviewing that. Maybe I'm misreading it, but I don't get the impression there are multiple accounts. Just a thought to consider...

oivie
oivie Question owner
more options

Well..tried a new email account on outlook and same thing!

oivie
oivie Question owner
more options

I have only one earthlink account

david
david
  • Top 10 Contributor
more options

Okay, but your first screenshot showed what appears to be four accounts (identities).

oivie
oivie Question owner
more options

Chosen Solution

OK..I found the problem...my new password was too long, 13 character...the max is 12! Added new (shorter password) and all is back! Thanks for the help!