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My email account disappeared. How can it be restored?

  • 2 replies
  • 2 have this problem
  • 26 views
  • Last reply by Matt

anniecipolla
anniecipolla
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My email account totally disappeared from my PC. When I attempted to log in this morning, Mozilla asked me to start a new account. How may I restore my precious account with all of the important emails that were saved on it?

My email account totally disappeared from my PC. When I attempted to log in this morning, Mozilla asked me to start a new account. How may I restore my precious account with all of the important emails that were saved on it?

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
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See if you can recover by replacing the prefs.js file:

https://support.mozilla.org/en-US/questions/1360261

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Found in a new topic (Now locked)

anniecipolla Today at 2:58 PM

Thank you to the person (sfhowes) who reponded to my plea for help in restoring my "lost" email account, BUT I truly do not know how to execute your instruction. Would it be possible to explain the steps as though you were talking to a five year old? I am a tech-challenged senior.