This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

password rest didnt work locked out ofaccount

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by Paul

more options

hello i need some help i have a friend that setup a Firefox account so he can save his passwords and stuff for some reason it will not let him sign in he has tried to reset his password but even the new one isnt working how can he get back into his account

hello i need some help i have a friend that setup a Firefox account so he can save his passwords and stuff for some reason it will not let him sign in he has tried to reset his password but even the new one isnt working how can he get back into his account

All Replies (1)

more options

Hi

I recommend that you point your friend to the "forgotten password" process. This article should help:

https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information