Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

No audio in videos only on Facebook and only when using Firefox

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by Terry

j_parsons
j_parsons
more options

Hi, I am stumped and I have gone through all the settings discussed in Firefox help as well as Facebook.

The problem is that there is no audio in videos on Facebook using Firefox. There is no problem with the audio in videos on Facebook using Chrome. Oddly, there is audio when viewing videos on YouTube in Firefox. Firefox is my browser of choice and I would like to to continue to use it but it's frustrating to not be able to hear the audio on Facebook and then have to switch to Chrome.

In case it makes any difference, I recently switched to duckduckgo as my search engine. Does anyone have any ideas as to how to fix this?

Thanks

Hi, I am stumped and I have gone through all the settings discussed in Firefox help as well as Facebook. The problem is that there is no audio in videos on Facebook using Firefox. There is no problem with the audio in videos on Facebook using Chrome. Oddly, there is audio when viewing videos on YouTube in Firefox. Firefox is my browser of choice and I would like to to continue to use it but it's frustrating to not be able to hear the audio on Facebook and then have to switch to Chrome. In case it makes any difference, I recently switched to duckduckgo as my search engine. Does anyone have any ideas as to how to fix this? Thanks

Modified by j_parsons

All Replies (1)

Terry
Terry
more options

I have no such problem. The article linked below may get you started.

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues