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lost authenticator when I bricked my phone, no recovery codes, and I cannot upload an add-on because the application id is in use. Help! What to do?

  • 4 replies
  • 1 has this problem
  • 4 views
  • Last reply by Paul

firefox1756
firefox1756
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I need help with our [edited email from public] @iolo.com account as we cannot get into it to post a new build. Our authenticator code and recover codes are lost for this.

I need help with our [edited email from public] @iolo.com account as we cannot get into it to post a new build. Our authenticator code and recover codes are lost for this.

Modified by James

All Replies (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Try reaching out to amo-admins@mozilla.com to see whether they can help you with account recovery.

firefox1756
firefox1756 Question owner
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Thank you!

firefox1756
firefox1756 Question owner
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No response yet from amo-admins@mozilla.com

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hopefully they will be able to get back to you very soon.