This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Bookmark folder contents disappearing again

  • 1 reply
  • 1 has this problem
  • 16 views
  • Last reply by FredMcD

CraigKelneck
CraigKelneck
more options

Hello All,

Once again my bookmark folder contents disappear shortly after a restore. I had exported them to Chrome a few days ago, and am able to import into Firefox but they disappear soon after the import. the bookmarks remain intact in Chrome so not sure why Firefox is having an issue. I have completed the suggested places.sqlite rename, discontinue sync (on all other devices), and still not fixed. Had this issue almost exactly a year ago. Coincidence?

Hello All, Once again my bookmark folder contents disappear shortly after a restore. I had exported them to Chrome a few days ago, and am able to import into Firefox but they disappear soon after the import. the bookmarks remain intact in Chrome so not sure why Firefox is having an issue. I have completed the suggested places.sqlite rename, discontinue sync (on all other devices), and still not fixed. Had this issue almost exactly a year ago. Coincidence?

All Replies (1)

FredMcD
FredMcD
more options

What about the rest of your profile? Settings, bookmarks, history, passwords . . . .

Sometimes when the browser thinks there is a problem with the profile, it will create a new one.


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update