This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

unfourtunately Reset password and my data lost , How can get back?

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Paul

mahbubur957
mahbubur957
more options

After Format my laptop, I install Firefox and forget password after Reset password all fine then enter email and password to Sync all data but, I don't see any data this data have a lot of passwords and bookmarks, How can I FIX IT????

After Format my laptop, I install Firefox and forget password after Reset password all fine then enter email and password to Sync all data but, I don't see any data this data have a lot of passwords and bookmarks, How can I FIX IT????

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

Unless you have a copy of your passwords and bookmarks in another copy of Firefox or have a backup of your Firefox profile, it will not be possible to recover your data.

When you changed your password, and data that was in the process of being synced will have been deleted.