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Cannot get info on finace advisor page keeps sayin something bout permission I am attached to page it only displays black screen .. How can I quickly enable this page.

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

choyjo
choyjo
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Please e mail me instructions to get this corrected quickly or allow me to switch to a fire fox that worked great before.

Please e mail me instructions to get this corrected quickly or allow me to switch to a fire fox that worked great before.

Chosen solution

I missed that you are on Windows Vista and thus need to use Firefox 52.9.0 as that is the last version for this platform. So it sounds more likely that this website doesn't support your Firefox 52 version and requires a newer Firefox version. In that case you are out of luck since you can no longer update.

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

I missed that you are on Windows Vista and thus need to use Firefox 52.9.0 as that is the last version for this platform. So it sounds more likely that this website doesn't support your Firefox 52 version and requires a newer Firefox version. In that case you are out of luck since you can no longer update.