Firefox not working
I have a user whose Firefox has stopped working. It will start up, but nothing ever is displayed in the window. The address bar and buttons are all there, but nothing from a web site, just a white page. If I enter a url, or click on a bookmark the refresh button never changed to an 'X', but I can see traffic from her machine going across our firewall. Try to go into setup and it's the same thing. About:config displays nothing. It's all just a blank page. Other browsers seem to work fine.
I've tried refreshing, and I've uninstalled and reinstalled, but it didn't fix it. Any ideas?
Thanks.
Chosen solution
Today, I went into About Firefox and ran the update. That seemed to fix it.
Thanks.
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I have a second user now with the same issue.
You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.
See "Visual Studio 2015, 2017, 2019, and 2022":
- https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist
- https://aka.ms/vs/17/release/vc_redist.x64.exe
- https://aka.ms/vs/17/release/vc_redist.x86.exe
You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.
cor-el I reinstalled the Visual C++ redistributable but it didn't fix it. Other ideas?
Thanks.
Chosen Solution
Today, I went into About Firefox and ran the update. That seemed to fix it.
Thanks.