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Downloading Problem

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  • Last reply by Terry

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I am unable to download files using Window 10. Download appears to be working then, when "complete," the label "download failed" appears in the download display. Has anyone encountered this? and what/how did you correct the problem?"

'''I am unable to download files using Window 10. Download appears to be working then, when "complete," the label "download failed" appears in the download display. Has anyone encountered this? and what/how did you correct the problem?"

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I would try a new profile. You can create one with Firefox open or closed.

https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles