This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Error 410

  • 7 replies
  • 4 have this problem
  • 1 view
  • Last reply by jonzn4SUSE

KP
KP
more options

When I try and open some articles on the BBC new wesite I get the attached message. How can that be resolved please? VPN is off. Error: 410 Gone Your client has made a request for a BBC domain that is no longer hosted on Akamai, but the request was sent to an Akamai IP address. This suggests your client is using a very out-of-date DNS response, or one that has been altered. If you're using VPN software or similar, try disabling it and / or contact your VPN provider's technical support.

Requested URL: https://www.bbc.co.uk/news/world-asia-61820604 Ghost IP: 104.124.180.165 Slot: 3891 NPN / ALPN protocol: h2 Client IP: 130.43.170.125 Timestamp: 1655367219 Internal ticket reference: PRB-1597.

When I try and open some articles on the BBC new wesite I get the attached message. How can that be resolved please? VPN is off. Error: 410 Gone Your client has made a request for a BBC domain that is no longer hosted on Akamai, but the request was sent to an Akamai IP address. This suggests your client is using a very out-of-date DNS response, or one that has been altered. If you're using VPN software or similar, try disabling it and / or contact your VPN provider's technical support. Requested URL: https://www.bbc.co.uk/news/world-asia-61820604 Ghost IP: 104.124.180.165 Slot: 3891 NPN / ALPN protocol: h2 Client IP: 130.43.170.125 Timestamp: 1655367219 Internal ticket reference: PRB-1597.

Chosen solution

I went to Preferences on my Apple laptop and selected Network, the WiFi & Advanced. I selected DNS, and entered 8.8.8.8 & 8.8.4.4 Information gleaned from intetrnet.

Read this answer in context 👍 3

All Replies (7)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

KP said
Error: 410 Gone Your client has made a request for a BBC domain that is no longer hosted on Akamai, but the request was sent to an Akamai IP address. This suggests your client is using a very out-of-date DNS response

Who are you using for DNS? You can open a terminal or console and run nslookup google.com see screenshot

Modified by jonzn4SUSE

KP
KP Question owner
more options

This is the response, which is gogglygook to me!

Server: 192.168.178.1 Address: 192.168.178.1#53

Non-authoritative answer: Name: google.com Address: 142.250.200.14

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

You can also try Firefox in Safe Mode and clear your browser cache. https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox#w_clear-all-cookies-site-data-and-cache

KP
KP Question owner
more options

This was a waste of time! I searched the internet and rresolved the issue.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

What resolved your issue?

KP
KP Question owner
more options

Chosen Solution

I went to Preferences on my Apple laptop and selected Network, the WiFi & Advanced. I selected DNS, and entered 8.8.8.8 & 8.8.4.4 Information gleaned from intetrnet.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Good work, but that is what I said from the beginning. I assume you have a router, you will also need to make sure the settings are the same on it.