This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After update old profile disappeared

  • 5 replies
  • 1 has this problem
  • 2 views
  • Last reply by dhiggs1

dhiggs1
dhiggs1
more options

after a recent Thunderbird update was installed, it put up the create profile screen which I completed. I then discovered that the profile selection window was hidden behind the new profile window. I have 2 profiles wit thunderbird, 1 for my wife's account and 1 for mine. and select as appropriate when starting thunderbird. However I cannot access my old profile and all my folders no longer show up. I have searched and found the folder that I think has all my folders but cannot bring them up in Thunderbird. How can I get these into the new profile? My wife's profile works fine.

after a recent Thunderbird update was installed, it put up the create profile screen which I completed. I then discovered that the profile selection window was hidden behind the new profile window. I have 2 profiles wit thunderbird, 1 for my wife's account and 1 for mine. and select as appropriate when starting thunderbird. However I cannot access my old profile and all my folders no longer show up. I have searched and found the folder that I think has all my folders but cannot bring them up in Thunderbird. How can I get these into the new profile? My wife's profile works fine.

Chosen solution

Thank you all for your help. I followed David's instructions with the profile that had the folders in he mail folder but all these folders were no longer there. I have tried looking for deleted files but have found none. so looks like I have lost all my mail. Unfortunately my back up program stopped working towards the end of last year so I can't return to that

Thank you for your help, consider the problem closed.

Read this answer in context 👍 0

All Replies (5)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

dhiggs1 said
after a recent Thunderbird update was installed, it put up the create profile screen which I completed. I then discovered that the profile selection window was hidden behind the new profile window.

I see you are on WIndows 10. I've never seen the profile manager behavior you describe. What version of Thunderbird are you using?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Also, check that profiles.ini file correctly points to your profile directories. This is the information that profile manager uses.

dhiggs1
dhiggs1 Question owner
more options

Thank you, Wayne, for your reply, I am using version 91.9.1 (32 bit).

The following is the Profile.ini file:

[Install8216C80C92C4E828] Default=Profiles/3zj5ft2l.Don Activ8 Locked=1

[Profile3] Name=djh Activ8 IsRelative=1 Path=Profiles/d6rckv7g.djh Activ8

[Profile2] Name=Jane Activ8 IsRelative=1 Path=Profiles/ltvdoi6q.Jane Activ8

[Profile1] Name=Don Activ8 IsRelative=1 Path=Profiles/3zj5ft2l.Don Activ8 Default=1

[Profile0] Name=default IsRelative=1 Path=Profiles/pejd2eqr.default

[General] StartWithLastProfile=0 Version=2

I think the profile I need is the Default =Profiles/3zj5ft21.Don Activ8 but it appears that it maybe locked. there is also another with the same name listed as profile 1 I wonder if this is the problem.

david
david
  • Top 10 Contributor
more options

Is the profile accessible when you click help>moretroubleshootinginformation, scroll down to 'Profiles' and then click 'about:profiles'? If it doesn't appear there, you can from that screen click 'create profile, and then enter a name and, after that, click the browse button to select the profile that you believe is the correct one.

dhiggs1
dhiggs1 Question owner
more options

Chosen Solution

Thank you all for your help. I followed David's instructions with the profile that had the folders in he mail folder but all these folders were no longer there. I have tried looking for deleted files but have found none. so looks like I have lost all my mail. Unfortunately my back up program stopped working towards the end of last year so I can't return to that

Thank you for your help, consider the problem closed.