This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Email account remains linked to previous host servers, won't update to new provider's server.

  • 1 reply
  • 1 has this problem
  • 19 views
  • Last reply by david

richter.kurt
richter.kurt
more options

I've updated a Thunderbird email account to a new provider, servers, per the new host, and entered my new password to view the emails. (I need to keep the existing email address, since this is for a business) When logging in, I get the message: Login to server failed. Also a failure message appears that shows it's trying to log into the previous host's servers with those servers logging out. How can I fix this?

Thanks, Kurt

I've updated a Thunderbird email account to a new provider, servers, per the new host, and entered my new password to view the emails. (I need to keep the existing email address, since this is for a business) When logging in, I get the message: Login to server failed. Also a failure message appears that shows it's trying to log into the previous host's servers with those servers logging out. How can I fix this? Thanks, Kurt

All Replies (1)

david
david
  • Top 10 Contributor
more options

If you post screenshots of your incoming and outgoing server settings, I think help can be provided.