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Problem with veiwing Amazon books pages.

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

GhostCat
GhostCat
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I have a problem when I go to Amazon to look at a book. Sometimes, a veil comes over the page, and I can't click on anything. And after this starts, I can go back to a book that worked fine, and now it gets veiled up. If I get to other Amazon pages, this doesn't happen. Restarting the computer, at times, doesn't help.

Current Firefox updated, Windows 10 Up to date. Current Norton 360. Desktop Computer.

Any Ideas?

I have a problem when I go to Amazon to look at a book. Sometimes, a veil comes over the page, and I can't click on anything. And after this starts, I can go back to a book that worked fine, and now it gets veiled up. If I get to other Amazon pages, this doesn't happen. Restarting the computer, at times, doesn't help. Current Firefox updated, Windows 10 Up to date. Current Norton 360. Desktop Computer. Any Ideas?
Attached screenshots

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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That can happen if you use content blocking extensions that blocks the content in a pop-up but leaves the background.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window