This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Downloading Latest version of firefox

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by James

grp5599
grp5599
more options

I was trying to update firefox but kept getting an error of download failed. I uninstalled firefox, but I now cannot even download the setup file, using either Google Chrome or Microsoft Edge. All I get is is an error saying "site cannot provide a secure connection" (see attached image). How can I re-install Firefox?

I was trying to update firefox but kept getting an error of download failed. I uninstalled firefox, but I now cannot even download the setup file, using either Google Chrome or Microsoft Edge. All I get is is an error saying "site cannot provide a secure connection" (see attached image). How can I re-install Firefox?
Attached screenshots

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Another option:

http://archive.mozilla.org/pub/firefox/releases/102.0.1/win64/en-US/

If you prefer a language/locale other than U.S. English, click the .. link above the file listing and then click into the desired language/locale folder.

grp5599
grp5599 Question owner
more options

The link from RobertJ did not work (it gave the same error I had been having) but the link from jscher2000 did work. So I'm back up and running , thanks for the replies.

James
James
  • Top 25 Contributor
  • Moderator
more options

Dropa said
What about this one? This is a FTP site with older and newer verisons listed. https://ftp.mozilla.org/pub/firefox/releases/

Again this is not FTP.

Mozilla has disabled the ftp:// protocol on their servers for some seven years now as the ftp://ftp.mozilla.org no longer works. The https://ftp.mozilla.org is not FTP.

from https://web.archive.org/web/20161006070213/https://blog.mozilla.org/it/2015/07/27/product-delivery-migration-what-is-changing-when-its-changing-and-the-impacts/

After 8/5/15, ftp protocol support for ftp.mozilla.org will be completely disabled and downloads can only be accessed through http/https.

Mozilla prefers we use archive.mozilla.org

Also there was no need to provide another link when the link jscher2000 posted worked.

grp5599 said
The link from RobertJ did not work (it gave the same error I had been having) but the link from jscher2000 did work. So I'm back up and running , thanks for the replies.

Modified by James