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Passwords won't fill in

EternalNewbie
EternalNewbie
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Hi there! I have a new S22+, all systems up to date. I'm logged into Firefox on both the Android and on my Mac Air.

Last time I migrated to a new phone, Sync filled in all my passwords on the phone. This time I'm having to copy and paste all the passwords; Samsung autopass (or whatever it's called) offers to fill them in, but of course doesn't have those passwords anyway.

What do I need to tweak or do differently to get the passwords to fill in?

Hi there! I have a new S22+, all systems up to date. I'm logged into Firefox on both the Android and on my Mac Air. Last time I migrated to a new phone, Sync filled in all my passwords on the phone. This time I'm having to copy and paste all the passwords; Samsung autopass (or whatever it's called) offers to fill them in, but of course doesn't have those passwords anyway. What do I need to tweak or do differently to get the passwords to fill in?

Chosen solution

It sounds like your Android device is not connected to your Firefox Account.

If you open the Firefox for Android menu and select Settings, you should be able to sign into your Firefox Account at the top of the list by using email instead of a QR code.

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All Replies (4)

Paul
Paul
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Hi

If you open the Firefox Sync settings on your laptop and manually trigger a sync, then wait a short while, assuming you signed up into the same Firefox Account your bookmarks and other data should be synced across.

EternalNewbie
EternalNewbie Question owner
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Paul, thank you so much for the input. Unfortunately it's not working.

I forced the sync on my laptop, then waited a few minutes. I went back to the Android and walked through the sync process again - going to firefox.com/pair, using my camera to read the QR code. I signed in again.

The phone shows that I'm logged in, and I can't find any way to force a sync from there. It's still not showing my bookmarks. I tried again to sign in to a known site, and no action on the account name or password.

Any other ideas?

Addemdum: on the Android I went to firefox.com/pair. I get the message:

Pair from an app Did you use the system camera? You must pair from within a Firefox app.

There's no way to get past that page.

Modified by EternalNewbie

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Chosen Solution

It sounds like your Android device is not connected to your Firefox Account.

If you open the Firefox for Android menu and select Settings, you should be able to sign into your Firefox Account at the top of the list by using email instead of a QR code.

EternalNewbie
EternalNewbie Question owner
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Paul, you're an angel, thank you! The email worked where the QR code just refused to.

Thank you so much!