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access denied

  • 2 replies
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  • Last reply by cor-el

Cat Hefferan
Cat Hefferan
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How do I troubleshoot access denied

How do I troubleshoot access denied

All Replies (2)

Paul
Paul
  • Top 25 Contributor
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Hi

What is the address of the website that you are trying to access?

cor-el
cor-el
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  • Top 10 Contributor
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"You don't have permission to access..." errors are characteristic of a firewall that protects the server against misuse and this firewall thinks something is suspicious about the HTTP request. If you use a proxy or VPN then try to use a direct connection. You can try to clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences) to see if that fixes it. I've also seen cases where having "Resist Fingerprinting" enabled caused this issue to occur.

If this all doesn't work then you can try "Forget About This Site" in the right-click context menu of an history item.