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Sophos Home windows application doesn't launch to Mozilla Firefox browser

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  • Last reply by wdistance

wdistance
wdistance
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How do I configure Firefox to work with the Sophos Home application on Windows? Many of the buttons on the Sophos Home application do not function. For example, clicking "Dashboard" does nothing. (It still prompts me to enter my Windows login, but nothing happens after I confirm; there is no error message, just nothing happens.) I confirmed the Sophos Home application does launch when Microsoft Edge is set as the default browser. Turning off Firefox plugins/add-ons and my VPN makes no difference. Firefox is up-to-date. I am on Windows.

How do I configure Firefox to work with the Sophos Home application on Windows? Many of the buttons on the Sophos Home application do not function. For example, clicking "Dashboard" does nothing. (It still prompts me to enter my Windows login, but nothing happens after I confirm; there is no error message, just nothing happens.) I confirmed the Sophos Home application does launch when Microsoft Edge is set as the default browser. Turning off Firefox plugins/add-ons and my VPN makes no difference. Firefox is up-to-date. I am on Windows.

All Replies (2)

wdistance
wdistance Question owner
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Dropa, I completely agree. However, I have been talking to their support for a while and they insisted I contact Mozilla support. Any tips regarding the Firefox settings would be appreciated.

wdistance
wdistance Question owner
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Add-ons/plugins/extension disabled w/ Windows Defender.