This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't recover account, all bookmarks and passwords lost

adrianhouse
adrianhouse
more options

Hi there,

I just switched operating systems from Linux Lite to Linux Mint, and when I went to sign in to Firefox my email address wasn't recognized as having an account - there was no option to send a recovery email or anything, only to create a new account. I tried my other email addresses and the same thing. So I ended up creating a brand new account with my email address, but now I've lost 100's of precious bookmarks and passwords that were saved in Firefox.

Any ideas?

Thanks,

Adrian

Hi there, I just switched operating systems from Linux Lite to Linux Mint, and when I went to sign in to Firefox my email address wasn't recognized as having an account - there was no option to send a recovery email or anything, only to create a new account. I tried my other email addresses and the same thing. So I ended up creating a brand new account with my email address, but now I've lost 100's of precious bookmarks and passwords that were saved in Firefox. Any ideas? Thanks, Adrian

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Don't you still have access to the home folder from Linux Lite, so you can restore your personal data form the previously used Firefox profile ?

The System Details shown a rather old/outdated Firefox 89.0.2 version. Why didn't you install the current release (104.0.2) ?

Verify that you meet the System Requirements (GTK+ and GLib) for the current Firefox release.

adrianhouse
adrianhouse Question owner
more options

Hi,

Thanks for the reply. I did update Firefox. I don't have access to Linux Lite anymore I don't think, as I did the install of Linux Mint where it wipes everything there previously.

I still don't understand how my Firefox account was erased. I definitely had an account with all my bookmarks saved, and entered every email addres I have and none registered.

Thanks for your thoughts,

Adrian