This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't recover account, all bookmarks and passwords lost

more options

Hi there,

I just switched operating systems from Linux Lite to Linux Mint, and when I went to sign in to Firefox my email address wasn't recognized as having an account - there was no option to send a recovery email or anything, only to create a new account. I tried my other email addresses and the same thing. So I ended up creating a brand new account with my email address, but now I've lost 100's of precious bookmarks and passwords that were saved in Firefox.

Any ideas?

Thanks,

Adrian

Hi there, I just switched operating systems from Linux Lite to Linux Mint, and when I went to sign in to Firefox my email address wasn't recognized as having an account - there was no option to send a recovery email or anything, only to create a new account. I tried my other email addresses and the same thing. So I ended up creating a brand new account with my email address, but now I've lost 100's of precious bookmarks and passwords that were saved in Firefox. Any ideas? Thanks, Adrian

All Replies (2)

more options

Don't you still have access to the home folder from Linux Lite, so you can restore your personal data form the previously used Firefox profile ?

The System Details shown a rather old/outdated Firefox 89.0.2 version. Why didn't you install the current release (104.0.2) ?

Verify that you meet the System Requirements (GTK+ and GLib) for the current Firefox release.

more options

Hi,

Thanks for the reply. I did update Firefox. I don't have access to Linux Lite anymore I don't think, as I did the install of Linux Mint where it wipes everything there previously.

I still don't understand how my Firefox account was erased. I definitely had an account with all my bookmarks saved, and entered every email addres I have and none registered.

Thanks for your thoughts,

Adrian