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Firefox (and firefox only) does not play audio of any kind on any device or site

diego.vida95
diego.vida95
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Good morning. As the title suggests, Firefox suddenly doesn't work after a windows 10 update a few days ago. The videos play, but the audio doesn't work. Microsoft Edge plays audio smoothly.

I tried to: - Clean the cache - Clean cookies - Check permissions for sites (automatically play Audio / Video etc.) - Restore Mozilla - Restart PC - Uninstall Mozilla - Check in the volume mixer that Mozilla was not muted - Check that the tab wasn´t muted. - Check in Settings > Sound to see that Mozilla is present among the various programs used by the Sound Card - Checked if Mozilla played with another account - Used Troubleshooting mode

I don´t know what else to do, I don´t recall touching anything but Bluetooth Settings from time to time to reconnect my Headphones.

Good morning. As the title suggests, Firefox suddenly doesn't work after a windows 10 update a few days ago. The videos play, but the audio doesn't work. Microsoft Edge plays audio smoothly. I tried to: - Clean the cache - Clean cookies - Check permissions for sites (automatically play Audio / Video etc.) - Restore Mozilla - Restart PC - Uninstall Mozilla - Check in the volume mixer that Mozilla was not muted - Check that the tab wasn´t muted. - Check in Settings > Sound to see that Mozilla is present among the various programs used by the Sound Card - Checked if Mozilla played with another account - Used Troubleshooting mode I don´t know what else to do, I don´t recall touching anything but Bluetooth Settings from time to time to reconnect my Headphones.

All Replies (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Steps to replicate... Show your sound settings. see screenshot

Terry
Terry
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This support article may help.

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

diego.vida95
diego.vida95 Question owner
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Terry ha detto
This support article may help. https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

I followed all those and it didn´t work

diego.vida95
diego.vida95 Question owner
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jonzn4SUSE ha detto
Steps to replicate... Show your sound settings. see screenshot