This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Access Denied error message

  • 1 reply
  • 0 have this problem
  • 7 views
  • Last reply by cor-el

jan.creffield
jan.creffield
more options

I can't access Firefox - am getting a error message: Code: Access Denied Request ID: ZCR480ESPWSWQ002 Host ID: elw+FxM3Jlc1sLz4TnuaIJujM1LHowd/gQrVsh+ONIPb+spNqy35FiOqzUcvW/J/8byGrt5Et6c=

I have an iMac : 10.15.7

I have tried reinstalling Firefox but still getting access denied message

Can you please help me fix this problem

Thanks

Janet Creffield

I can't access Firefox - am getting a error message: Code: Access Denied Request ID: ZCR480ESPWSWQ002 Host ID: elw+FxM3Jlc1sLz4TnuaIJujM1LHowd/gQrVsh+ONIPb+spNqy35FiOqzUcvW/J/8byGrt5Et6c= I have an iMac : 10.15.7 I have tried reinstalling Firefox but still getting access denied message Can you please help me fix this problem Thanks Janet Creffield

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That error sounds more like a problem with you profile folder.

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.