This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

FORGOT PASSWORD

  • 1 reply
  • 14 have this problem
  • 10 views
  • Last reply by david

ITISRON
ITISRON
more options

I CAN'T LOCATE MY PASSWORD TO LOG IN. NO MATTER WHAT I DO IT ASKS FOR MY PASSWORD. I COMPLETELY UNINSTALLED THUNDERBIRD EMAIL AND DOWNLOADED IT AGAIN. FIRST THING ASK IS ENTER YOU PASSWORD....WHAT GIVES THANKS RON

I CAN'T LOCATE MY PASSWORD TO LOG IN. NO MATTER WHAT I DO IT ASKS FOR MY PASSWORD. I COMPLETELY UNINSTALLED THUNDERBIRD EMAIL AND DOWNLOADED IT AGAIN. FIRST THING ASK IS ENTER YOU PASSWORD....WHAT GIVES THANKS RON

All Replies (1)

david
david
  • Top 10 Contributor
more options

Some background may help. Was Thunderbird working yesterday? What changed? Generally, when prompted for password, Thunderbird is telling you that the current password is incorrect. Locating the password on Thunderbird won't help, since it is apparently not correct. By 'completely uninstalled', did you remove the profile?