Since Sep 15 2022 cannot log in Home Depot credit account (Citibank) online. Receive 404 page not found error.
Since around Sep. 15 2022 cannot log in Home Depot credit account (Citibank) online and receive a 404 page not found error. Since I have paperless billing I need to go online.
Today September 30 around 5:15 PM PDT I called Home Depot customer service number 800-677-0232 as imprinted on the back of the card. (Consumer financial services are provided & processed by Citibank.)
Long story short: I was told that they do not support Firefox since about three years that I have to use either Safari or Chrome or Edge. When I told them that it worked until September 15 the answer was ignorantly repeated.
The culprit is Citibank who manages the financial services i.e. credit card for Home Depot. Citibank blocks Firefox users from accessing their account information with out any kind of notice. Only information one gets is a false and misleading error message: 404, page not found.
So Citibank decided Firefox browser will not be any longer supported, apparently since 2019 yet I experience it for the first time two weeks ago. Not the basic courtesy of any kind or form of professionalism and announcement or notice. Just a blank white page and the browser tab "404: page not found" unless [Sh]Citibank changes that you will no longer can use Firefox to log into your Citibank account. You might have well noticed that all the search result links you find listed (" Home Depot credit card") result in 404 error pages when using Firefox.
It is this proverbial arrogant "we show you the middle finger" attitude I have had enough with. Be it either constant "enforced" updates or every other year yet another browser that's not supported or another gimmick.
No word about from Home Depot or Citibank about this, despite all the communication channels, no email, text message, automated phone call or USPS letter. But junk, unrequested advertising, that works all the time on all channels.
Chosen solution
[SOLVED] What the Home Depot/Citibank "tech-support" told me on Friday (09/30/22) that Firefox is not supported since three years and I need to install and use another browser was not acceptable to me as all had worked until up to around mid-September.
I started to research more as the problem I experience with the Home Depot/Citibank login was also experienced to a lesser degree on some other sites with elevated security features.
Rebooting in safe mode it all worked! Rebooting and switching extensions one by one back on I found the culprit, an odd extension I never willingly or purposefully installed: "Redirect Blocker" by Novetis. I must assume it somehow got installed through something I downloaded or something else I wanted to install.
The reason I would not install such extension simply as I have websites like my bank that redirect. Also, I keep a log and screenshot of extensions I have installed or active. It gets systematically updated whenever I add remove or change an extension. That aforementioned one is not in the list neither the screenshot.
Anyway, disabling and uninstalling it resolved the login issue with Home Depot/Citibank. So much for the petite little "tech support" lies they tried to sell me on yesterday.
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Chosen Solution
[SOLVED] What the Home Depot/Citibank "tech-support" told me on Friday (09/30/22) that Firefox is not supported since three years and I need to install and use another browser was not acceptable to me as all had worked until up to around mid-September.
I started to research more as the problem I experience with the Home Depot/Citibank login was also experienced to a lesser degree on some other sites with elevated security features.
Rebooting in safe mode it all worked! Rebooting and switching extensions one by one back on I found the culprit, an odd extension I never willingly or purposefully installed: "Redirect Blocker" by Novetis. I must assume it somehow got installed through something I downloaded or something else I wanted to install.
The reason I would not install such extension simply as I have websites like my bank that redirect. Also, I keep a log and screenshot of extensions I have installed or active. It gets systematically updated whenever I add remove or change an extension. That aforementioned one is not in the list neither the screenshot.
Anyway, disabling and uninstalling it resolved the login issue with Home Depot/Citibank. So much for the petite little "tech support" lies they tried to sell me on yesterday.
Modified by Veritas