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Thunderbird goes down

  • 6 replies
  • 1 has this problem
  • 1 view
  • Last reply by christ1

annette.fritzen
annette.fritzen
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When I start Thunderbird it goes down. It has done so since Friday. I tried to download Thunderbird again - but it still crashes

When I start Thunderbird it goes down. It has done so since Friday. I tried to download Thunderbird again - but it still crashes
Attached screenshots

Chosen solution

This is a known problem. Unfortunately there is no solution yet, and possibly won't be any time soon. So there aren't very many options. One thing you can try is to start Thunderbird in Troubleshooting Mode. This probably will not fix the problem, but it's worth a try. https://support.mozilla.org/kb/troubleshoot-mode-thunderbird

Do you have the Provider for Google Calendar add-on installed? If so, remove it. A Google Calendar can now be accessed natively via CalDAV, no add-on needed anymore. It's unlikely though that the old provider add-on is related to the crash.

Chances are that the crash isn't happening anymore in recent betas of Thunderbird. As a last resort, would you be willing to try a beta version? https://support.mozilla.org/en-US/kb/thunderbird-beta

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All Replies (6)

christ1
christ1
  • Top 25 Contributor
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Please post a crash ID. https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-reports-outside-of-thunderbird

annette.fritzen
annette.fritzen Question owner
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bp-d056d6b7-f763-42a1-a718-d22a20221003

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

This is a known problem. Unfortunately there is no solution yet, and possibly won't be any time soon. So there aren't very many options. One thing you can try is to start Thunderbird in Troubleshooting Mode. This probably will not fix the problem, but it's worth a try. https://support.mozilla.org/kb/troubleshoot-mode-thunderbird

Do you have the Provider for Google Calendar add-on installed? If so, remove it. A Google Calendar can now be accessed natively via CalDAV, no add-on needed anymore. It's unlikely though that the old provider add-on is related to the crash.

Chances are that the crash isn't happening anymore in recent betas of Thunderbird. As a last resort, would you be willing to try a beta version? https://support.mozilla.org/en-US/kb/thunderbird-beta

Modified by christ1

annette.fritzen
annette.fritzen Question owner
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Thank you for helping. Troubleshooting Mode did not help. I would like to remove the Provider for calender before I try the beta-version. Can you guide me on how to remove it?

annette.fritzen
annette.fritzen Question owner
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I tried the beta version and it is working -Thank you :)

christ1
christ1
  • Top 25 Contributor
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I would like to remove the Provider for calender before I try the beta-version. Can you guide me on how to remove it?

You should be able to remove it via the Add-ons Manager.