This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox has stopped playing any of my streaming services.

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

more options

I uninstalled Firefox and reinstalled but the problem still remains. HBO, Netflix, and Amazon Video all have stopped streaming.

I uninstalled Firefox and reinstalled but the problem still remains. HBO, Netflix, and Amazon Video all have stopped streaming.

All Replies (2)

more options

Enter about:plugins in the URL bar and check if you have Widevine Content Decryption Module.

more options

Make sure you have the latest Widevine version (4.10.2449.0).

  • Tools -> Add-ons -> Plugins

You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.