This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mp4 video not showing up on downloads and not even the file is opening

  • 3 replies
  • 0 have this problem
  • 77 views
  • Last reply by Paul

Shravan
Shravan
more options

So I was downloading a video from a website and when I download it it says "Mp4 (1)/(2)/(3)..."in the notification but when the download finishes I can't find the file in the "downloads"section and when I find the file in the file manager it shows the file but when I click to open it it plays for a second or two then closes automatically

It's not the website's or the files fault since I can download the same file on chrome

Since the new Chrome changes I have tried to switch from Chrome to Firefox but this download problem is the only thing that's bugging me and keeping me from using Firefox as my default browser

Please if anyone has a solution to my problem, it is greatly appreciated

So I was downloading a video from a website and when I download it it says "Mp4 (1)/(2)/(3)..."in the notification but when the download finishes I can't find the file in the "downloads"section and when I find the file in the file manager it shows the file but when I click to open it it plays for a second or two then closes automatically It's not the website's or the files fault since I can download the same file on chrome Since the new Chrome changes I have tried to switch from Chrome to Firefox but this download problem is the only thing that's bugging me and keeping me from using Firefox as my default browser Please if anyone has a solution to my problem, it is greatly appreciated
Attached screenshots

Chosen solution

That suggests that there is a problem with the video file.

Read this answer in context 👍 1

All Replies (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

You will need to use a dedicated video player app (like VLC) to be able to play this file.

Shravan
Shravan Question owner
more options

I used VLC to play the video and even then it just plays a few seconds then cuts off the video

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Chosen Solution

That suggests that there is a problem with the video file.