We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Removing a primary email address that is no longer functional

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

dfeldmeyer
dfeldmeyer
more options

My original primary email is no longer functional, it was an ATT account compromised in a yahoo.com data breech some years ago. I was no longer an ATT customer at the time, so it would not let me log in to change my password. Now I want to remove it from firefox, and to do that I have to provide a confirmation code sent to that dead email account. Is there some other way to remove it and switch a current email address to my primary email?

My original primary email is no longer functional, it was an ATT account compromised in a yahoo.com data breech some years ago. I was no longer an ATT customer at the time, so it would not let me log in to change my password. Now I want to remove it from firefox, and to do that I have to provide a confirmation code sent to that dead email account. Is there some other way to remove it and switch a current email address to my primary email?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You will have to create a new Firefox Account with an email address you can confirm.