This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mandatory donations

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by Wayne Mery

bigbuckolas
bigbuckolas
more options

Hello,

My elderly parents have been using Thunderbird's free services for some years now.

Lately, they say they have been unable to send emails unless they make a donation. They can still receive emails but not send them.

Is this possible?

They say they get messages that they need to donate. These messages are possibly from pop-up windows (I don't think from emails).

Please advise.

Thanks

Steve Longhurst

Hello, My elderly parents have been using Thunderbird's free services for some years now. Lately, they say they have been unable to send emails unless they make a donation. They can still receive emails but not send them. Is this possible? They say they get messages that they need to donate. These messages are possibly from pop-up windows (I don't think from emails). Please advise. Thanks Steve Longhurst

All Replies (2)

david
david
  • Top 10 Contributor
more options

I don't know what they're seeing, but Thunderbird is free for everyone to use. From your post, it appears they have a problem in how their email account is set up. If they post that information here, someone may be able to assist them in being able to send emails.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

screen shots are best