This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Problems with Firefox account recovery key

dan1356
dan1356
more options

I forgot the Firefox account password and I don't find the page where I can restart the information providing the account recovery key, as indicated in the following website.

https://support.mozilla.org/es/kb/reset-your-firefox-account-password-recovery-keys

When I select 'Forgot your password', it sends me an email to reset the password losing the previous data.

I forgot the Firefox account password and I don't find the page where I can restart the information providing the account recovery key, as indicated in the following website. https://support.mozilla.org/es/kb/reset-your-firefox-account-password-recovery-keys When I select 'Forgot your password', it sends me an email to reset the password losing the previous data.

All Replies (1)

GerardoPcp04
GerardoPcp04
  • Top 10 Contributor
more options

Hola, Este es el foro de ayuda en español, la pagina es la misma que se usa para el login: https://accounts.firefox.com/signin

Si se ha resuelto la consulta agradeceríamos marcar como solucionada para que sirva a otros usuarios. ¡Gracias!