This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox is charging my PayPal account. I am requesting refund

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by James

more options

I just saw that I am getting charged almost $60 for Firefox, both in 2021 & just now in 2022. All these years I thought it was free. I would like these charges refunded as I haven’t used Firefox or my computer the last two years.

I just saw that I am getting charged almost $60 for Firefox, both in 2021 & just now in 2022. All these years I thought it was free. I would like these charges refunded as I haven’t used Firefox or my computer the last two years.

All Replies (1)

more options

The web browser Firefox for desktop Windows, macOS, and Linux and mobile versions for Android and iOS are 100% free to install and use.

This sounds like you paid for Mozilla VPN ? as a 12 month subscription plan is $59.88 US total.

You can read the FAQ on https://www.mozilla.org/products/vpn/ and the Billing & Payments articles at https://support.mozilla.org/en-US/products/firefox-private-network-vpn/payments

If this is indeed about the Mozilla VPN then since it is one of Mozilla's premium products you should post a new thread for help in Mozilla VPN section using https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn/form

This section you posted in is for support of Firefox for iOS (iPhone/iPad).

Modified by James