This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Bitdefender quarantines my entire inbox when it finds a trojan in an email.

  • 2 replies
  • 0 have this problem
  • 11 views
  • Last reply by colin66

colin66
colin66
more options

When downloading messages if there is a trojan in an email Bitdefender quarantines my entire inbox and subsequent emails in the same download have no inbox to write to so give an error. There is a work around but it is a pain. I have to do the following.

1 Log in to webmail 2 Delete suspect emails manually 3 Delete the popstate.dat file 4 Rerun the download.

This is a pain and I run the risk of losing older emails. I have switched off antispam in Bitdefender to no avail. Running 64 bit Windows 11 with the latest versions of Thunderbird and Bitdefender.

Hope someone can help.

When downloading messages if there is a trojan in an email Bitdefender quarantines my entire inbox and subsequent emails in the same download have no inbox to write to so give an error. There is a work around but it is a pain. I have to do the following. 1 Log in to webmail 2 Delete suspect emails manually 3 Delete the popstate.dat file 4 Rerun the download. This is a pain and I run the risk of losing older emails. I have switched off antispam in Bitdefender to no avail. Running 64 bit Windows 11 with the latest versions of Thunderbird and Bitdefender. Hope someone can help.

Chosen solution

Settings > Privacy > Security > enable Allow antivirus ... quarantine

Read this answer in context 👍 1

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Settings > Privacy > Security > enable Allow antivirus ... quarantine

colin66
colin66 Question owner
more options

Thanks Wayne, Easy when you know how. I am sure I won't be the last to fall in to this trap,