This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

configuring Thunderbird

  • 4 replies
  • 0 have this problem
  • 7 views
  • Last reply by dmcalvert

kennedype
kennedype
more options

I am installing Thunderbird on my new laptop (Windows 11 Pro). I have used Thunderbird for years on my old Windows 10 machine. I am having difficulty configuring Thunderbird on the new laptop. When I sign in with my email account, it detects the configurations; but when I select 'Done' - it hangs on 'confirming password...'.

I have screen captures of the configuration windows and the configuration requirements from my email provider (shaw.ca); but cannot upload them below (too large?)

I am installing Thunderbird on my new laptop (Windows 11 Pro). I have used Thunderbird for years on my old Windows 10 machine. I am having difficulty configuring Thunderbird on the new laptop. When I sign in with my email account, it detects the configurations; but when I select 'Done' - it hangs on 'confirming password...'. I have screen captures of the configuration windows and the configuration requirements from my email provider (shaw.ca); but cannot upload them below (too large?)

Chosen solution

Remove password. Let the account be confirmed first. Enter password only when prompted when attempting to first retrieve messages.

Read this answer in context 👍 0

All Replies (4)

david
david
  • Top 10 Contributor
more options

Chosen Solution

Remove password. Let the account be confirmed first. Enter password only when prompted when attempting to first retrieve messages.

kennedype
kennedype Question owner
more options

Hi David: That you so much. Such an easy fix and it drove me nuts trying to fix it.

david
david
  • Top 10 Contributor
more options

You're very welcome.

dmcalvert
dmcalvert
more options

Ok...having the exact same problem. Initial installation on a WIN 10 machine. Works fine on my Win 7.

However, it now appears to be BEYOND the confirmation stage.

What to do now?