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configuring Thunderbird

  • 4 replies
  • 0 have this problem
  • 2 views
  • Last reply by dmcalvert

kennedype
kennedype
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I am installing Thunderbird on my new laptop (Windows 11 Pro). I have used Thunderbird for years on my old Windows 10 machine. I am having difficulty configuring Thunderbird on the new laptop. When I sign in with my email account, it detects the configurations; but when I select 'Done' - it hangs on 'confirming password...'.

I have screen captures of the configuration windows and the configuration requirements from my email provider (shaw.ca); but cannot upload them below (too large?)

I am installing Thunderbird on my new laptop (Windows 11 Pro). I have used Thunderbird for years on my old Windows 10 machine. I am having difficulty configuring Thunderbird on the new laptop. When I sign in with my email account, it detects the configurations; but when I select 'Done' - it hangs on 'confirming password...'. I have screen captures of the configuration windows and the configuration requirements from my email provider (shaw.ca); but cannot upload them below (too large?)

Chosen solution

Remove password. Let the account be confirmed first. Enter password only when prompted when attempting to first retrieve messages.

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All Replies (4)

david
david
  • Top 10 Contributor
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Chosen Solution

Remove password. Let the account be confirmed first. Enter password only when prompted when attempting to first retrieve messages.

kennedype
kennedype Question owner
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Hi David: That you so much. Such an easy fix and it drove me nuts trying to fix it.

david
david
  • Top 10 Contributor
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You're very welcome.

dmcalvert
dmcalvert
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Ok...having the exact same problem. Initial installation on a WIN 10 machine. Works fine on my Win 7.

However, it now appears to be BEYOND the confirmation stage.

What to do now?