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Emails not rendering correctly

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  • Last reply by Matt

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In the past 24 hours I have found that about one third of received emails are not displaying correctly. Some emails are displaying no message, and others are displaying raw HTML. I have diverted my emails to a second internet based solution (Yahoo) and the problematic emails are displaying correctly there. Any ideas?

In the past 24 hours I have found that about one third of received emails are not displaying correctly. Some emails are displaying no message, and others are displaying raw HTML. I have diverted my emails to a second internet based solution (Yahoo) and the problematic emails are displaying correctly there. Any ideas?

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right click the affected folder, select properties and then repair the folder. That will reindex the folder and update whatever has gone wrong with it. Usually cause by antivirus scanning in the Thunderbird profile folder.