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Change primary email when I already have a secondary email added but no longer access to the first email.

  • 4 replies
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  • 43 views
  • Last reply by cor-el

Ale Globant
Ale Globant
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I have an account that has configured as the primary email an address I'm no longer able to use, since it was from a previous company. The same account also has a secondary email address that was already added to the account. Even if the secondary address was added before, when trying to make the secondary address the primary, it still sends the validation code to the first address. The same happens if I try to complete delete the account. I do have the user/password of the account and also the recovery key.

Is it possible to have the second email marked as primary or the account deleted somehow? Thanks!

I have an account that has configured as the primary email an address I'm no longer able to use, since it was from a previous company. The same account also has a secondary email address that was already added to the account. Even if the secondary address was added before, when trying to make the secondary address the primary, it still sends the validation code to the first address. The same happens if I try to complete delete the account. I do have the user/password of the account and also the recovery key. Is it possible to have the second email marked as primary or the account deleted somehow? Thanks!

All Replies (4)

James
James
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https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts https://support.mozilla.org/en-US/kb/add-secondary-email-address-firefox-accounts

Ale Globant
Ale Globant Question owner
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Dropa said
Here's the reply to your question. https://support.mozilla.org/en-US/questions/1239458

Hi Dropa, thank you for your reply. I read that question but it does not apply to my case. On that one, the OP didn't had a secondary email added to the account. I already have one, only not listed as primary.

Ale Globant
Ale Globant Question owner
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James said
https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts https://support.mozilla.org/en-US/kb/add-secondary-email-address-firefox-accounts

Hi James, The first post does not apply to my case:

Note: If you lost access to your Firefox account email address, it's possible to change the primary email address, but only if you previously registered a secondary address for that account. That's because you are sent an email to your primary email address to confirm it, when you add a secondary address.

I already have a secondary email addded, only not marked as primary.

I'll try to login on a browser directly to see if I'm able to test your second and third post. I'll get back after that! Ty

cor-el
cor-el
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You can only set the secondary email address to primary if you still have access to the primary account, so you should have switched when you still had access. Now you likely won't be able to use both those email addresses and will have to come up with a third email address to create a new Firefox Account.