This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i can't find my 'mozilla' directory in "appdata/roaming"

  • 3 replies
  • 0 have this problem
  • 726 views
  • Last reply by cor-el

more options

i somehow can't find the 'mozilla' folder in 'appdata/roaming'. i was trying to open my profile folder but it displays the message saying that it's 'unavailable'. i digged in further into the problem and found out that i had no such mozilla folder in appdata. is there any way to fix this problem? or am i just missing something?

i somehow can't find the 'mozilla' folder in 'appdata/roaming'. i was trying to open my profile folder but it displays the message saying that it's 'unavailable'. i digged in further into the problem and found out that i had no such mozilla folder in appdata. is there any way to fix this problem? or am i just missing something?
Attached screenshots

Chosen solution

You are using the Firefox MSIX version from the MS store and that stores the profile folder elsewhere.

  • /questions/1387574 Where is Firefox profile for 104.0
  • C:\Users\xxx\AppData\Local\Packages\Mozilla.Firefox_xxxxxxxxxxxxx\LocalCache\Roaming\Mozilla\Firefox
Read this answer in context 👍 3

All Replies (3)

more options

Enter about:support in the address bar and find the Profile Folder row. Click the Open Profile button on the right.

more options

TyDraniu said

Enter about:support in the address bar and find the Profile Folder row. Click the Open Profile button on the right.

i already tried doing this. when i click "open profile", it gives the error displayed in the screenshot attached above.

more options

Chosen Solution

You are using the Firefox MSIX version from the MS store and that stores the profile folder elsewhere.

  • /questions/1387574 Where is Firefox profile for 104.0
  • C:\Users\xxx\AppData\Local\Packages\Mozilla.Firefox_xxxxxxxxxxxxx\LocalCache\Roaming\Mozilla\Firefox