This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

502 Bad Gateway

  • 4 replies
  • 2 have this problem
  • 6 views
  • Last reply by cor-el

tandah
tandah
more options

Hi there, I have been advised of 2 data breaches by Firefox monitor, however when I click through or attempt to go in through dashboard I'm getting the 502 Bad Gateway message. Have searched through your FAQ's but they seem to apply to non Firefox sites. Can you let me know what I need to do. Thanks

Hi there, I have been advised of 2 data breaches by Firefox monitor, however when I click through or attempt to go in through dashboard I'm getting the 502 Bad Gateway message. Have searched through your FAQ's but they seem to apply to non Firefox sites. Can you let me know what I need to do. Thanks

All Replies (4)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

What is the full address of the page that you are trying to open?

tandah
tandah Question owner
more options

https://monitor.firefox.com/oauth/init?

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

That appears to be part of the Firefox Account access to Firefox Monitor. I have tried that link myself and it appears to work just fine, so I recommend that you leave it a short while and try again.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window