This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Reply does not include address or body, reply-all button missing using OWL+outlook

  • 3 replies
  • 4 have this problem
  • 10 views
  • Last reply by tysonhenry

tysonhenry
tysonhenry
more options

V 102.4.2 using OWL 1.0.1 to read email via IMAP on an outlook server. Everything worked fine yesterday (1/5/23). Starting this morning when the reply button is pressed, the new message has only the title and the "On .... wrote:" message. The email address and body of the message are missing. If the message contained multiple recipients, the reply-all button is missing. For some messages reply and reply-all still works.

Reply works correctly with gmail account.

V 102.4.2 using OWL 1.0.1 to read email via IMAP on an outlook server. Everything worked fine yesterday (1/5/23). Starting this morning when the reply button is pressed, the new message has only the title and the "On .... wrote:" message. The email address and body of the message are missing. If the message contained multiple recipients, the reply-all button is missing. For some messages reply and reply-all still works. Reply works correctly with gmail account.

Chosen solution

Microsoft had changed its servers. A new version of Owl (1.0.2) was released on 2023/01/09 that fixes the problem.

Read this answer in context 👍 0

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I suggest you address your OWL issues with the addon author, using their support email.

matt176
matt176
more options

Same problem here, it has to be an OWL problem which hopefully they fix soon.

tysonhenry
tysonhenry Question owner
more options

Chosen Solution

Microsoft had changed its servers. A new version of Owl (1.0.2) was released on 2023/01/09 that fixes the problem.