This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Junk Mail

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by P.W.

more options

I have multiple email accounts set up, but one of those transfers all email to the local "Junk" folder. I have tried the retrain function, turned off all adaptive junk menu selections, added the sender to my contacts list, and nothing seems to work.

Also, with the most recent update, Thunderbird continually crashes. Version 102.7.1 (32 bit) running Windows 7 Professional with service pack 1. (No intention of updating OS)

I have multiple email accounts set up, but one of those transfers all email to the local "Junk" folder. I have tried the retrain function, turned off all adaptive junk menu selections, added the sender to my contacts list, and nothing seems to work. Also, with the most recent update, Thunderbird continually crashes. Version 102.7.1 (32 bit) running Windows 7 Professional with service pack 1. (No intention of updating OS)

All Replies (2)

more options

So what are the crash id's/ They might offer a clue. https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Mostly in the past folk who suddenly have all their mail in the junk folder had an antivirus solution doing it for them. So I suggest you try your windows 7 in safe mode with networking and see if the issues continue in that mode. Microsoft appear to still offer instructions https://support.microsoft.com/en-us/windows/advanced-startup-options-including-safe-mode-b90e7808-80b5-a291-d4b8-1a1af602b617#start-computer-safe-mode=windows-7

more options

Thank you for responding, Matt. While the antivirus was not the answer, I did finally reinstall Thunderbird, delete the email file, and then rebuild the folders. Not sure which of these steps resolved the issue, but the issue has been resolved.