Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Surface Pro 8 recently had No Synced Logins Found while other devices do not have this issue

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Raymond Ng

Raymond Ng
Raymond Ng
more options

I have 2 Windows devices, Surface Pro 8 & a Lenovo Legend, both almost identical Windows 11 build and same FF version(V110.0).

Only about 2 weeks ago, I started noticing these odd things on the Surface Pro 8 : - When first launch, FF window will open, and shuts down immediately. Second launch OK. - Few days ago, pw sync started to fail completely with the message "No synced Logins Found" when I go to the password screen.

I checked into my FF account and it tells me the both devices are signed-in.

Tried clicking on Sync in Levono as well as the Surface - no effect.

My Sync settings sync all syncable items.

Any user with Surface Pro 8 (running the latest Win 11 Update) has this problem? My Lenovo machine running FF normally.

Thank you.

I have 2 Windows devices, Surface Pro 8 & a Lenovo Legend, both almost identical Windows 11 build and same FF version(V110.0). Only about 2 weeks ago, I started noticing these odd things on the Surface Pro 8 : - When first launch, FF window will open, and shuts down immediately. Second launch OK. - Few days ago, pw sync started to fail completely with the message "No synced Logins Found" when I go to the password screen. I checked into my FF account and it tells me the both devices are signed-in. Tried clicking on Sync in Levono as well as the Surface - no effect. My Sync settings sync all syncable items. Any user with Surface Pro 8 (running the latest Win 11 Update) has this problem? My Lenovo machine running FF normally. Thank you.

All Replies (1)

Raymond Ng
Raymond Ng Question owner
more options

After disabling sync on the Surface Pro for a few days since 19/Feb, the above problems have gone away. Huray!