This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Updates and New Profiles

  • 1 reply
  • 0 have this problem
  • 4 views
  • Last reply by Mike Kaply

more options

My organization would like to keep automatic updates for Firefox enabled. However, each update prompts end users to create a new profile. We've provided them with instructions on how to navigate to about:Profiles and find the Firefox profile that has their bookmarks. The same set of instructions then guides them on how to save that profile as their default too. Unfortunately, our end users aren't very good at this and sometimes they have to repeat the process for a few days in a row. Which I assume is due to subsequent Firefox updates, but I'm not sure.

That said, is there anything we can do that'd avoid end users from having to go through this process for every Firefox update?

My organization would like to keep automatic updates for Firefox enabled. However, each update prompts end users to create a new profile. We've provided them with instructions on how to navigate to about:Profiles and find the Firefox profile that has their bookmarks. The same set of instructions then guides them on how to save that profile as their default too. Unfortunately, our end users aren't very good at this and sometimes they have to repeat the process for a few days in a row. Which I assume is due to subsequent Firefox updates, but I'm not sure. That said, is there anything we can do that'd avoid end users from having to go through this process for every Firefox update?

All Replies (1)

more options

What platform are you on? It sounds like somehow Firefox is going into a different directory when it's updating, but it shouldn't do that if we are controlling the update.