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Firefox crashes on Android, but Only on my profile

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  • Last reply by Paul

Shinobi
Shinobi
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So on my main firefox account the app crashes after a few mins consistently, on my phone and Tablet.

However I recently made a different account using a different email adress and zero crashes.

Is it likely to be a settings issue?

So on my main firefox account the app crashes after a few mins consistently, on my phone and Tablet. However I recently made a different account using a different email adress and zero crashes. Is it likely to be a settings issue?

All Replies (2)

Shinobi
Shinobi Question owner
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I have tried different devices and disabling all addons, clearing cache, reinstall, clearing data, the works as far as I can tell. Its been an issue for a couple years but the fact it occured on my new tablet as well let me know it probs wasnt a mechanical issue

Paul
Paul
  • Top 25 Contributor
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Hi

I am sorry to hear that Firefox for Android is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your Android device and Firefox for Android to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the Android Settings app, select Applications then find Firefox in the list. In the section headed "Storage", selct the option to clear the cache (do not clear data!). Does this help?

Failing that, our developers will need to look into this in more detail with some logs from inside your copy of Firefox for Android. Type about:crashes in the address bar which will display information about recent crashes. If you select the most recent "Socorro" link, a crash report will open in a new tab. If you could copy and paste the address of the page that opens into a reply to this thread, we will be able to look into this further for you.

I hope that this helps.