This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't send Thunderbird email since downloading new version!

more options

Email won't send since downloading new version. I've checked all SMTP settings and they are correct. IMAP settings are correct as well. What's going on? I get the following error message:

Sending of the message failed. An error occurred while sending mail: Unable to establish a secure link with Outgoing server (SMTP) iris.nau.edu using STARTTLS since it doesn't advertise that feature. Switch off STARTTLS for that server or contact your service provider.

Email won't send since downloading new version. I've checked all SMTP settings and they are correct. IMAP settings are correct as well. What's going on? I get the following error message: Sending of the message failed. An error occurred while sending mail: Unable to establish a secure link with Outgoing server (SMTP) iris.nau.edu using STARTTLS since it doesn't advertise that feature. Switch off STARTTLS for that server or contact your service provider.

All Replies (1)

more options

I do use a VPN, but even when off, I still can't send email.